It’s some time since anyone got excited by my hair, myself included. So it was a real pleasure to have my hair cut by a motivated and passionate 19 year old. She clearly loves her work, knows not only about customer service but how to make her clients feel good. In addition she thought about what would make me look good – and cared.
My hairdresser was chosen as student of the year at her hairdressing college, and it’s easy to see why.
This week, I also met the World Economic Forum’s Young Global Leader of the Year 2011. Diana is 40. Working since she was 14 as a waitress in Buenos Aires, she has a long CV.
Following a diving trip where she saw the effects of pollution on the coral reef, she returned determined to do something about it. She didn’t know what, or how, but eventually Clownfish – a global sustainability communications consultancy came into being. Diana came from nothing and had no family support.
After selling the company, Diana had to find a new role. After much soul searching she is now the founder and CEO of PositiveLuxury.com; a website that inspires people to make more responsible purchases without compromising their love for well-made, high-quality, stylish luxury goods ‘you can look good and do good.’
“You can live an ordinary life, or you can live an extraordinary one, says Diana. I don’t want to be part of the 5 billion people who take and consume, I want to be part of the million who give something back.”
It’s so clear that our 19 year old hairdresser gets so much more out of life by providing excellent customer service and enjoying her work. So much more than the dead eyed 20 something on the till in the House of Fraser or the tetchy 39 year old who cut my hair last time and who looked like she would brain me if forced to have one more conversation about fringes.
Which are you, and which would you rather be – one of the 5 billion living an ordinary life, or the million living an extraordinary life and give something back?